Post a Video

Full Terms

1. Who Runs This Offer

1.1 This offer is run by Rayvox Limited, a company registered in England and Wales (company number 11767456), VAT number 392177867 ("Rayvox", "we"). Registered office: Building 4, North London Business Park, Oakleigh Road South, London N11 1GN. Please email us (1.2) rather than write to it.

1.2 Contact for everything about this offer, including your data: support@rayvox.co.uk.

2. Dates

2.1 Qualifying orders are orders placed on rayvox.co.uk from when this offer opens until Sunday 7 March 2027, UK time.

2.2 Posting. Your video must be posted by Friday 16 April 2027.

2.3 Claims. You can claim from 30 days after you posted. Claims must reach us by Tuesday 15 June 2027.

2.4 No Limit on Numbers. There is no cap on the total number of refunds. We will pay every claim that meets these terms.

2.5 Fixed Dates. We will only change a date if circumstances beyond our reasonable control make it unavoidable, and only in a way that doesn't disadvantage anyone who has already taken part. We will say so on the offer page.

3. Who Can Take Part

3.1 You must live in the UK and be 18 or over.

3.2 You must be the person who placed the qualifying order.

3.3 You must post from a public Instagram or TikTok account that you run, which already had public posts before your order.

3.4 Who Can't Take Part:

• current Rayvox ambassadors and affiliates
• anyone in our gifted-reviewer programme
• anyone who received Rayvox products free, or was paid by Rayvox, in the 12 months before their order (including anyone sent a Vocal Care Package in that time)
• Rayvox staff and their households.

3.5 Accounts of any size can take part on these terms.

4. Qualifying Orders

4.1 Qualifying Products: Resono Pro v2, Resono Go, Vocalitea and the Vocal Care Package. An order qualifies if it includes at least one of them. There is no minimum order value.

4.2 Vocalitea Subscriptions. The first box of a new Vocalitea subscription counts. Renewals don't.

4.3 What Your Refund Is Based On: what you paid for one of each qualifying product on that order: one Resono Pro v2, one Resono Go, one Vocal Care Package and one pack of Vocalitea (or the first subscription box). If your order has more than one of the same product, the refund covers one of them. It's worked out after any discounts (including discount codes), not counting shipping. A product that has been refunded, in full or in part, for any reason, doesn't count: you've had money back for it, so there's nothing left to base a refund on (4.5). A repair or replacement for faulty goods doesn't affect it (16.3). Other items on the same order, such as the Resono Flex, Voice Journal, engraving, spare parts, gift cards and digital products, aren't included.

4.4 Orders That Don't Qualify: trade, business (B2B), wholesale and group orders, and orders placed from a quote.

4.5 Cancelled or Refunded Orders Don't Count. The order must have been dispatched. An order that is cancelled before we pay doesn't qualify, and neither does any product on it that has been refunded before we pay, in full or in part and for any reason, faulty goods included (16.2, 16.3). Other qualifying products on the same order still count. A repair or replacement for faulty goods doesn't affect your reward.

4.6 Limits. One refund per order, and no more than 3 refunds per person in any 12 months (section 12).

5. Rayvox Studio

5.1 Rayvox Studio subscriptions aren't part of this offer. Only orders of the products in section 4 qualify.

6. How to Take Part

6.1 Buy a qualifying product (section 4).

6.2 Post your video after your order has been dispatched, and by the post-by date (section 2.2).

6.3 Leave it up (section 17).

6.4 Claim once it has 10,000 views, from 30 days after posting, by the claims close date (section 13).

7. Your Video

7.1 Format. A new, public Instagram Reel or TikTok, posted on your own account. "New" means it has never been posted anywhere before, on either app or anywhere else. Stories and reposts don't qualify.

7.2 About the Product. Your video must feature the qualifying product you bought. Any kind of video counts: using it, talking about it, reviewing it or performing with it.

7.3 Tag and Hashtag. Tag @rayvox (Instagram) or @rayvox_ (TikTok) and add #rayvox.

7.4 Sound. Use only:

• your own voice, talking or singing
• songs you wrote yourself, or songs out of copyright.

No chart songs or show tunes, even sung live. A video made for a reward is an advert, and adverts need music licences that personal posts don't.

7.5 Claims You Can't Make.

• No health or medical benefit claims. Talk about how the product feels to use, not what it does for your health: nothing about nodules, anxiety, therapy, recovery or healing, and for Vocalitea, nothing about what it does to your throat or voice, such as soothing, protecting or healing them. For example, "warm and tasty" or "a nice cup to wind down with" is fine; "soothes my throat" or "protects my voice" isn't.
• No measured results or numbers, such as "added three notes" or "doubled my stamina".
• Nothing about other brands' products.

7.6 Your honest experience is always allowed. Describing a bad experience, a side effect or something you didn't like is never a breach of 7.5, and we will never ask you to change it.

7.7 People and Places.

• Everyone else who can be seen or heard in your video must be 18 or over and have agreed to be in it and to the licence in section 18.
• Don't film backstage, in costume, or with show material, sets or venues unless your contract and the venue allow it.

7.8 No Codes or Links. Your video must never carry an affiliate or ambassador code or link, in the video, the caption or a comment you add, including after an edit.

7.9 Not Collab or Boosted. A post co-authored with another account (an Instagram Collab post), or promoted with paid tools (such as Instagram Boost, or TikTok Promote or Spark Ads), doesn't qualify.

7.10 Platform Rules. Follow Instagram's and TikTok's own rules too. This is not a ground for refusing a claim (14.3). For example, TikTok asks for its content disclosure setting on branded posts, and Instagram's rules require the Paid partnership label if your account has the tool; we recommend both, but we won't refuse a claim without them.

8. Start Your Caption With #ad

Because you're posting for the chance of a refund, UK law treats your video as an ad, whatever views it gets, so it needs a label.

8.1 The Label (Required). Start your caption with #ad, and keep it there for as long as the video is up. We check it before we pay.

8.2 Later Posts. For 12 months after you receive a refund, label any post about Rayvox as an ad.

9. Say What You Honestly Think

9.1 Show your real experience in your own words.

9.2 Your refund never depends on what you say. Mixed or critical videos that follow these terms are rewarded exactly the same as any other.

9.3 We don't give scripts or key messages, and we will never ask you to change your opinion or tone. We may only ask you to fix something sections 7 and 8 require, such as a missing label, a benefit claim or unlicensed music, and never because of an honest bad experience (7.6).

10. Your Refund

10.1 How Much. A share of the amount in 4.3, rounded down to the penny. The higher share replaces the lower one; they don't add up.

Your post, on the day you claim	Refund
10,000 or more views	50%
100,000 or more views	100%

10.2 Organic Views Only. Only views your post earned on its own count (11.5).

10.3 Not Prizes. Refunds are not prizes. There's no limit on the number, and every post that meets these terms and reaches a bar in section 11 gets the share for that bar.

10.4 The Whole Reward. The refund is the whole reward for a qualifying order.

11. How Views Are Measured

11.1 Views means the view count your post shows publicly on the app it was posted on, on the day you claim. We read it from the post itself. If an app renames the figure, we use its closest equivalent. Views of the same video on other apps or accounts (for example a copy shared to Facebook) don't count.

11.2 The Bars. At least 10,000 views for 50%, and at least 100,000 views for 100%.

11.3 Just the Link. We read the view count on your public post, so the link to it is all we need.

11.4 Keep the Count Showing. We can only approve a claim we can check, so your post's view count must show on the post when we check it (on Instagram, don't hide view counts).

11.5 Views That Don't Count: bought views, bots, engagement groups ("pods") and any other artificial reach; views from paid promotion; and views from reposts or shares by accounts you run or are paid by. If the post only reaches a bar because of these, it doesn't get the share for that bar, and artificial reach is a ground for refusal (14.3).

11.6 Our Checks. We look at the public post, including its view count, likes, comments, shares and how they compare with your other posts, and we may check it again before we pay. If we're unsure the account is yours, we may ask for a message from it.

11.7 When to Claim. Views are measured on the day you claim, and each video can be claimed only once (12.3), so a claim can't be topped up later if the post keeps growing. If your post is still growing, you may want to wait before claiming, as long as your claim reaches us by 15 June 2027.

12. Limits

12.1 One refund per order, and each claim needs its own new video.

12.2 No more than 3 refunds per person in any 12 months under this offer. We count them per person, whichever email address, order or account is used, and may match claims by name, delivery address and social account.

12.3 Each video can be claimed only once, on one app.

13. Claiming

13.1 When. Once your post has 10,000 views, from 30 days after you posted, until 15 June 2027, using the form on the offer page at rayvox.co.uk/pages/video-offer.

13.2 What to Give Us:

• the order number and the email address used on the order
• the link to your post
• confirmation that you are a UK resident aged 18 or over, that you placed the order, that the account is yours, that the caption starts with #ad (section 8), and that its views are organic
• confirmation of the statements in 18.4, and your full name, typed, to sign the licence in section 18.

That's all: there's nothing to upload. The form also records the time you sent it and the version of these terms.

13.3 We decide within 10 working days of receiving a complete claim.

14. Checks, Fixes and Refusals

14.1 What We Check. Your order and the public post. If we're unsure the account is yours, we may ask you to send us a direct message from it.

14.2 Fixing a Problem. If something these terms require is missing or wrong, we'll tell you what, and you'll have 7 days to put it right:

• the caption label, a tag, the hashtag, or a code or link that has to come off: edit the post, and its views still count
• something that can't be edited (the sound, or something said in the video): replace it with one corrected new post.

A replacement post made within the 7-day fix window:

• counts even if it goes up after the post-by date
• replaces the original post, which must come down
• is measured on its own views (section 11), on a day you choose within 30 days of posting it: tell us that day.

We then check again.

14.3 The Only Grounds on Which We Can Refuse a Claim:

• (a) you or your order don't meet sections 3, 4 or 5
• (b) the post isn't new, isn't public, isn't on an account you run, is a Collab or boosted post (7.9), or was posted before your order was dispatched or after the post-by date (except a replacement post under 14.2)
• (c) the post doesn't meet sections 7.1 to 7.8 or 8.1, and wasn't put right within 7 days
• (d) the post hadn't reached 10,000 views on the day you claimed, or its view count couldn't be seen (11.4)
• (e) the views are bought or otherwise artificial
• (f) the claim is late, incomplete after we've asked for what's missing, repeats an earlier claim, or goes over the limits in section 12.

14.4 If we refuse a claim, or pay a lower share than you claimed, we'll tell you which ground applies.

15. Payment

15.1 How. We refund the amount to the card or account you paid with, such as your card, Apple Pay, Google Pay or PayPal. If part of your order was paid with a Rayvox gift card or store credit, we refund the card or account part first, up to what you paid that way, and pay the rest by bank transfer as in 15.3. Your reward is never paid as gift card balance or store credit.

15.2 When. Within 5 working days of approving your claim.

15.3 If We Can't Refund Your Order. If your order can't take the refund for any reason (for example, the payment provider no longer accepts refunds on it), we'll pay the same amount by bank transfer to you. We'll ask for your bank details by email and delete them once the payment is made.

15.4 Tax. Refunds given for posting may count as taxable income; you are responsible for any tax. Most people will be within HMRC's £1,000 trading allowance.

16. Returns, Refunds and Your Rights

16.1 Your statutory rights are not affected.

16.2 Change of Mind. If your order is cancelled, or returned because you changed your mind, before we pay a refund under these terms, it no longer qualifies. If you return qualifying products because you changed your mind after we've paid, we refund what you paid for them less the part of your reward that was for them, so in total you get back what you paid, no more. We won't ask for anything back.

16.3 Faulty Goods. If a product is faulty, you have your full rights to a repair, replacement or refund. A repair or replacement never cancels or reduces your reward. If we refund a faulty product before we pay your reward, you've had your money back for it, so it doesn't count towards a reward (4.5). If you're refunded for faulty goods after we've paid your reward, you get back the full price you paid for those goods as well: we refund what's left on the order, and pay the rest by bank transfer as in 15.3.

16.4 Fraud. We will only ask for a refund back if the claim was fraudulent, for example if the views were bought.

17. Keeping Your Video Up

17.1 Your post must be public, with its label, when we check your claim.

17.2 Keep it up, public and labelled, for at least 90 days after you posted it.

17.3 Archiving it, hiding it from your profile, limiting who can see it (such as "Only me"), making your account private, deleting it or removing its label all count as taking it down.

17.4 If you take it down earlier than 17.2, we won't take back a refund already paid, but you won't be able to claim under future Rayvox offers of this kind. If your claim was approved, the licence in section 18 continues.

17.5 If the label is removed, or an affiliate or ambassador code or link is added in breach of 7.8, while the post is up, we may ask you to put the label back or take the code or link off, or to take the post down.

18. Licence to Use Your Video

18.1 The Licence. If we approve your claim, you give Rayvox Limited a licence to use your video. The licence is:

• irrevocable and permanent
• worldwide and royalty-free: your refund is the whole payment for it, and no other fee or royalty is due for any use
• for any use, in any media, now or in future: we can copy, cut, edit, caption, subtitle, translate, combine with other material, and share it, including on our website, in emails, on our own social accounts, in paid advertising, in print and in presentations
• inclusive of your name, account handle, likeness, voice and performance as they appear in the video
• non-exclusive: you keep the copyright and can still use your own video however you like
• usable by people who work for us, such as agencies and advertising platforms, and transferable to anyone who takes over the Rayvox business.

18.2 Only If Your Claim Is Approved. You sign the licence when you send your claim, and it starts when we approve the claim. If we refuse your claim, for any reason, there is no licence and we won't use your video. Once the licence has started, it continues if you take the post down.

18.3 Moral Rights. You waive your moral rights in the video, including the right to be named as its author and the right to object to edits, as far as the law allows. Typing your name on the claim form signs this waiver and the licence, and the waiver takes effect with the licence.

18.4 What You Confirm When You Claim:

• you made the video and own it, or hold every right in it needed to grant this licence
• everyone else who can be seen or heard in it is 18 or over and agreed to be in it and to this licence
• no agent, management, production, venue or employment contract stops you granting it
• the sound follows 7.4.

18.5 Music. If any sound in your video is licensed for use on that app only, we will remove or replace it before using your video anywhere else.

18.6 How We Use It.

• Any use will be labelled as an ad or as a rewarded customer video. We will never present it as an independent review, or include it in our star ratings, review counts or the Wall of Love as a review.
• We won't edit it to change the meaning of what you said. We may cut parts of it.
• We won't use a video, or any part of one, whose sound breaks 7.4 or that makes a claim 7.5 doesn't allow.

18.7 Other People in Your Video. If someone else who appears in your video asks us to stop using it, we will stop using it in anything new.

19. Your Data

19.1 What We Collect and Why. Your order details, account handle, post link and the post's view count, the claim you send through the form (including your ticks, your typed name, the time you sent it and the version of these terms), and your bank details if we have to pay by bank transfer. We use them only to run this offer (checking your claim, applying the limits in section 12, and paying you), to use your video under the licence in section 18, and to keep a record of that licence. The lawful basis for running the offer is performance of a contract (these terms). Using your video under the licence, and keeping the licence record, rest on our legitimate interest in showing real customers using our products and in being able to show we have your permission. You can object to that use at any time: we'll then stop using your video in anything new unless we have compelling reasons to continue that outweigh your interests, or need it for a legal claim. Your other data protection rights, such as getting a copy of what we hold, are unaffected.

19.2 Who Handles It: the companies that run our online store, and our email and support inbox, which handle it for us under our instructions; our bank, if we pay by bank transfer; and Instagram or TikTok, if you message us there. Our privacy policy says more about who handles your data.

19.3 How Long We Keep It.

• Apart from the claim you send through the form (below), messages and bank details are deleted within 14 days of our decision or of payment.
• If your claim is approved, the claim you sent through the form is the signed licence and moral-rights waiver, so we keep it, with your ticks, typed name, the time and the terms version, as the licence record for as long as we use, or keep a copy of, any part of your video, and for 6 years after.
• If your claim is refused, the claim you sent is kept with the note on your order until 15 June 2028, so we can apply the limits in section 12 and answer questions, and is then deleted. We never use the video.
• A tag and a note of the post link stay on your order, and your name, delivery address and account handle stay on our list of rewarded people, until 15 June 2028 (12 months after the claims close date), so we can apply the limits in section 12 and the labelling in 8.2, and answer questions. They are then removed.
• Records of refunds and bank transfers are kept as long as tax law requires.

19.4 Marketing. Taking part doesn't sign you up to marketing. The message with your refund only covers that.

19.5 Privacy Policy. See our privacy policy at rayvox.co.uk/policies/privacy-policy. Questions: support@rayvox.co.uk.

20. Changes and Ending the Offer

20.1 We won't change these terms, the refunds or the dates while the offer runs, except in the circumstances in 2.5. Any change won't disadvantage people who have already taken part, and we'll honour every claim made under these terms.

20.2 Any later offer will have its own terms, which will say whether refunds under this offer count towards its limits.

21. Law and Contact

21.1 These terms are governed by the law of England and Wales.

21.2 Questions and complaints: support@rayvox.co.uk.