Our standard shipping method for all international orders is "Royal Mail International" with either a Tracked AND/OR Signed service, depending on the destination. Most countries offer both end-to-end tracking with a signature on arrival, whilst a few will offer either solely a Tracked service, or solely a Signed service. You will have a tracking code emailed to you once your order has been dispatched.
The orders page of your account will also feature a tracking link as well. Once clicked, you'll be redirected to the Royal Mail website where you will be able to see the shipments progress through the network. If a signature is required, you will also see this information on the tracking page too. Once your item has left the UK it will be handed off to the relevant Royal Mail shipping partner for your region. You will still be able to track the item through Royal Mail, and you will also see a new "Continue Tracking" button on the tracking page, should you wish to track directly with your local carrier. Sometimes you might find additional information and updates via the "Continue Tracking" link.
Our international shipping service typically arrives within 7-14 working days to most regions, however, packages to some destinations might take up to 25 days to arrive. As each destination is unique, we are unable to provide more accurate shipping estimates. Please contact the relevant shipping partner for your region to find out more.
Please ensure you provide the necessary and correct address details so that your packages are received without issue. Your package(s) will be sent to the shipping address you have provided us, and we are not responsible for any items not received due to errors in the address you have provided us.
If a shipment is returned to us unclaimed, we will not be responsible for the cost of re-shipping the item to its destination. Additionally, if a refund is requested for any returned item, the refund will be for the value of the item, minus the shipping, at our sole discretion.
All packages are sent with appropriate insurance to cover the value of the item, so in the unlikely event that your item has been lost or damaged in transit, please do not worry, as we will be able to help you submit a claim. Most likely we will submit the claim on your behalf and send you a replacement. Please note, that packages are only considered lost if they have been in the network and their status has gone unchanged for a total of 25 days. We will require proof of items damaged in transit as per our Returns and Warranty Policy. Due to cut-off periods for claims imposed by the shipping company, any and all issues must be reported to us within 45 days of your order.
Please note, we are not responsible for any shipping delays due to events out of our control, such as, but not limited to; natural disaster, pandemic, or Royal Mail delays. Thank you for your understanding.